Booking your Appointment
Our clinics are open between 10am and 6pm Monday through Sunday, by appointment only. We do not accept drop-in appointments.
Upon booking your appointment or consultation, you will be required to secure your appointment with a $50 non-refundable deposit via Visa, Mastercard or Electronic Bank Transfer. This deposit will be used towards your treatment. For microblading/eyebrow embroidery or permanent makeup appointments, a $100 non-refundable deposit is required which will also be used towards your treatment. All Bioidentical Hormone Treatments are also subject to an initial consultation and require a $150 dollar deposit upon booking your appointment over the phone or in person.
To book your appointment, we ask that you call the clinic directly. We do not book appointments over email or social media direct message (Instagram, Facebook).
Important: please read
Due to the nature of our equipment, we do not permit children under the age of 16 in our treatment rooms. In addition, each patient is only permitted one adult guest/visitor to attend their appointment inside the treatment room.
Missed Appointments and Cancellations
We maintain a strict cancellation/no show policy. You are responsible for remembering your appointment and we ask that you respect our time by showing up to your scheduled appointment. Any missed, late cancelled, or changed appointment without 48 hours notice will result in the loss of your deposit and an additional deposit will be required for your next treatment. Any late arrivals will shorten your appointment time and will not be made up by running into the next client's scheduled appointment. We understand that cancellations may arise and in the case of circumstances that are beyond our control, we will reschedule your existing appointment and no charges will apply.
We do not accept returns or refunds on purchased products, services or packages, used or unused. If the product you purchased is damaged, it may be exchanged within 14 days of purchase. You may also exchange products within 14 days of purchase if unused and unopened in the original packaging. Please contact us if you have any further questions or concerns.
Gift Cards, Promotions and Specials
The product or services on your gift card, store credit or pre-purchased promotion/special must be used at the Monaco location in which it was purchased—it cannot be used at another Monaco location. For example, if you pre-purchase a promotion/special from our Ancaster location, you MUST redeem the service in Ancaster—you cannot redeem the promotion/special at the Stoney Creek or Burlington locations.
The product, service or store credit must be redeemed by PHYSICALLY presenting the gift card when payment is due. If you do not physically have your gift card, you will have to pay the full value of the service out of pocket and can use your gift card at a later time for future services or products at Monaco.
There is no expiry date on gift cards or store credits. Promotions/specials do have an expiry date—please review the promotion/special details for more information.